SHIPPING
RETURNS
Our yardage collection is printed upon order in small batches and ships within two weeks. While some products within our shop are readily available, most are made to order. Due to the nature of running a boutique business model, please carefully read each item listing for individual product turnaround times. If an order is received that includes multiple items of varying turnaround times, the longest timing will be applied, and all items within the order will ship together accordingly. Custom orders and bulk quantities are fulfilled on a first come first serve basis and do not follow our standard timing guidelines.
​
All orders are shipped ground via UPS or USPS unless otherwise specified. In cases of unusual weight, dimensions or urgency, some exceptions may apply. Requests for expedited processing are welcome but not guaranteed. When standard production volume allows for them, a 40% upcharge will be applied to the order total.
International orders are accepted only when a customer provides their own UPS or FedEx account. Taxes, duties, and exchange rates are the sole responsibility of the receiver.
​
​
If an order is felt to be unsatisfactory, please reach out with specific details. Refunds or exchanges for *MOST items purchased within our shop are honored up to fourteen days from the date received. Item(s) must be in their original, unused condition. Shipping costs will not be refunded. Fabric orders, custom orders, and handwoven products (including, but not limited to pillows, placemats, napkins, and table runners) are final sale and cannot be returned or exchanged. Minor imperfections found within the handwoven process are inherent to the craft and not deemed unacceptable. Please carefully inspect all items upon receipt.
FREQUENTLY
ASKED QUESTIONS
WHAT IS SHIBORI?
Shibori is the Japanese art of binding, clamping and twisting fabric to create a resist within the dyeing process. The word comes from the verb root shiboru, which translates to 'wring'. The shibori process allows the dyer to create an infinite amount of patterns and color combinations.
WHAT DYES ARE USED ON YOUR PRODUCTS?
We primarily use reactive dyes for achieving pigment on cotton, linen, and some silks. Reactive dyes are ideal for textiles because of their ability to hold color over time. The pigment attaches itself to the fabric by way of a chemical reaction. A covalent bond is formed between the dye and that of the cellulose or protein molecule of the fiber. Once this chemical reaction has occurred, pigment is permanent. As for our digitally printed yardage, we use water-based pigment inks. The ink chemistry for this is similar to rotary screen printing. Please note, that our yardage collection does not yield the same color-fastness results as our hand-dyed products.
​
CAN I WASH MY FIBER-REACTIVE ITEMS?
Yes. Fiber-reactive dyes are the most permanent of all dye types. They are especially ideal for items with high laundering demands because of their excellent wash-fastness results. If ordering our printed fabric by the yard, please check the care methods listed directly with each item.
​
CAN I WASH MY WEAVING?
Each shop listing includes care instructions specific to the weave structure and/or fiber content. These instructions can be found within the item descriptions. Additionally, care tags are included with each purchase.
​
WHERE ARE YOUR YARNS & FABRICS SOURCED?
Most of our yarns are sourced from mills specializing in threads suitable for weaving. Others are fair trade, recycled skeins or locally harvested wool and alpaca. Our yardage collection is printed on Belgian and Polish linens, all of the highest quality. Our pillow backs, tabletop linens and zip pouches often use mills-end lots, making each product truly one-of-a-kind. Tie-Up Textiles prides itself on offering the highest quality goods while generating as little waste as possible.
​
WHAT IS DIGITAL PRINTING?
This process uses water-based pigment inks. The ink chemistry is similar to that used in traditional rotary screen printing. There is a post-print heat fusing process that helps the pigment adhere to the fabric. Unlike reactive dyeing, pigment sits on the surface of the fibers. Wash-fastness results will vary. We strongly recommend mild dry cleaning and gentle spot cleaning applications for these pieces.
CAN MY TEXTILES RESIST SUN FADE?
It is best not to place your decor in a spot that holds heavy sunlight for extended periods. We try to keep our pieces as organic as possible, so no post-treatments are applied. Yardage orders can be drop shipped to any finishing company for post-treatments. We're happy to offer some suggestions for treatments depending on your project.
ARE YOUR TEXTILES FLAME RESISTANT?
No testing has been done. It is assumed no piece is flame retardant.
UPCOMING
MARKET
​
CLOVER MARKET
@
THE WESTTOWN SCHOOL
WEST CHESTER, PA
DEC. 2-3, 2023
UPCOMING
MARKET
​
FIBER CRAFT
HOLIDAY MARKET
@
THE BOK BUILDING
PHILADELPHIA, PA
DEC. 9, 2023
